Cancellation Policy

Cancellation PolicyAt GoalHaat.com, we understand that sometimes you may need to cancel your order. Our cancellation policy is designed to be simple, fair, and transparent for our valued customers.1. Order Cancellation Before ShipmentYou can cancel your order free of charge if it hasn’t been shipped yet.To cancel, contact us as soon as possible via:📧 Email: goalhaat@gmail.com📞 Phone: +8801714737532Once we confirm that the order has not been shipped, we will cancel it and issue a full refund (if prepaid).2. Order Cancellation After ShipmentIf your order has already been shipped, cancellation is not possible.You may, however, request a return after receiving the item, following our Return Policy.3. Prepaid OrdersIf you cancel a prepaid order before shipping, we will issue a full refund to your original payment method (e.g., bKash, Nagad, credit/debit card).Refunds are typically processed within 5–7 business days.4. Cash on Delivery (COD) OrdersCOD orders can also be cancelled before shipping.Please contact us promptly to prevent unnecessary dispatch and delivery attempts.5. Seller-Initiated CancellationGoalHaat reserves the right to cancel orders in rare cases, such as:Out-of-stock itemsPricing or technical errorsPayment verification failureSuspected fraudulent activityIn such cases, affected customers will be notified and fully refunded (if applicable).6. How to Cancel an OrderTo cancel your order, contact us with the following information:Your Order IDYour Phone Number or EmailReason for cancellation (optional)7. Need Help?If you face any issues or have questions about cancelling your order:📧 Email: goalhaat@gmail.com 📞 Phone: +8801714737532 🌐 Website: www.goalhaat.com